As I huddled for warmth around various robots and gadgets designed to make my life easier at the Consumer Electronics Show (CES) in Las Vegas to start off 2023, there was a buzz in the air. A topic that everyone could not wait to talk about and buzz about… Artificial intelligence—and specifically ChatGPT (Generative Pre-trained […]
A New Year is coming. And with it, the potential to improve our products and services, our customer relationships and of course, our marketing. But the marketing world continues to change and you need to be up on the latest trends in order to keep all of those planes in the air, right? So with that, I […]
“Put the customers’ needs in front of yours — Really think about what the customer needs from your organization, how you show up to meet those needs and how you can be for them and 100 percent all about them. Trust me, they already are all about themselves, so you’ll be joining their team instead […]
When you think about it, the art and science of human communications has really gone through some changes. And it’s always been work. The first communicators just labored to even get the point across and maybe the point was important like “don’t go near the water because…crocodiles….” But they figured it out. Comms SHOULD be work for […]
Everyone needs feedback and the occasional “atta boy/girl” every once in a while. As the founder of Chick Fil-A S. Truett Cathy once put it, “If you see a person and they are breathing, they probably could use some encouragement.” Noted. But do we count the “after experience” marketing survey as contact? I mean, […]
Man, I love football and as many of you know, I am a HUGE fan of the Los Angeles Rams who, of course, won the Super Bowl in dramatic fashion last season and became media darlings. One of the coolest things about the team is coach Sean McVay’s now famous “WeNotMe” slogan and mentality. The […]
